History of Drug Testing Clinics
We are proud of our achievements since launching the company. These include:
- A network of over 50 Clinics around the UK. Appointments are available to have your samples collected by certified personnel.
- Certified mobile sample collection officers. They can visit your workplace, home or other location to collect your samples.
The drug testing service complies with three ISO standards. This industry sector should have more regulation. We set these standards to show our commitment to quality, information security and the environment. You can view our certificates to these standards here:
- Quality Management System - ISO 9001: 2015
- Information Security Management System - ISO 27001: 2013
- Environmental Management System - ISO 14001: 2015
We develop our policies and procedures from experience and current best practice. This includes accreditation to perform drug and alcohol testing for Network Rail. You can view evidence of our Network Rail audit certificate here:
How we can help you
Workplace drug testing. Including instant point of care testing, laboratory testing, and breath/saliva alcohol test. Also, all drug testing is undertaken in line with the European Workplace Drug Testing Society (EWDTS)
Drug testing for private individuals. Including hair drug and alcohol testing for court. Or, urine drug testing for pre-employment or proof of abstinence purposes.
Expert advice and support
Thank you very much for the excellent service you have provided. We will most definitely use again and recommend you to other CompaniesNicola Blackledge
First experience using the service and it was very good. The UK Manager Robert Magraw, our main contact for the collection, spoke very highly of the customer service and sample collection services saying both were extremely professional and the sample collector was lovely!Nannette Mendoza
Thank you for your assistance and your extremely helpful summary of the test results. I believe that with the guidance which you have kindly provided and the various test reports in hand, it will be possible for me to conclude the administration in the estate of the late JP with some degree of success.Halsalls Solicitors
May I once again pass on my thanks for the excellent service that has provided to date, it is exactly what I was after. Your sample collectors are great ambassadors for you, the way they conduct their business is first class. The speed in which the results are provided and the administration complete your faultless service.Alan Starr
It all went In my favour and I'm really happy with the out come. I would like to start by saying I am truly grateful for your help! I really believe with your advice yesterday and today it helped me to get my result. I feel the way in which you dealt with me and my queries was very professional, I felt you also went that extra step beyond your roll at work!!! If more people was like your self and gave as much in life and work, we would live in a much better place!!!! When I say thank you now please know this is from the bottom of my heart !!! Thank you Nichola.Private Client
Thank you to you and the team for sending this to me so promptly. It is a real relief to have the results before Christmas!! The care and professionalism I have received from your company has been exemplary. Merry Christmas to you all and thanks again.Private Client
Following several telephone conversations regarding alcohol hair strand testing, with quotes and in-depth detail on the testing, I feel very pleased with the customer service your colleague provided for me (Tom) He was exceptionally well manored and helpful, he rang me back when he said he would and answered and questioned I had, he also telephoned 4 colleagues who collect the samples if they would be willing travel to Weston-Super-Mare where I live, its a shame I am to far for this service however Tom did state I could travel to Southampton for the closest clinic to carry out this service. I have spoken with several companies over the last few days and by far Tom provided me with outstanding customer service, I feel he is a excellent member of your team and I would like to thank him for a great service.Anonymous
Level of Service: Excellent, very approachable, professional and knowledgeable Communications / Contact: Excellent, Emailed reports/results are received promptly and password protected. Emailed questions/advice are responded to in a timely manner. Arranging appointments: Excellent. I will usually email and request a date for booking to technician to come to site to carry out tests. I will receive an email back that contains a confirmation letter for the appointment. i will then send Crystal and up to date staff list that indicates which shift is required for random testing. I provide the list a week before the date and Crystal will then email me back a random list 2/3 days before the actual appointment along with the donor advice sheet notification. Results/Reports: Being new to the service, we have had to get our heads round some of the wording when any results have come back with a non-negative screen result. Crystal have provided support and advice in this matter.J Russell
I have always found all of your advisors to be friendly, professional and efficient. We have never had any issues with the services provided by Crystal Health Group, and we will continue testing all our Engineers at the Manchester Clinic.S Ryder - Security Vetting Administrator